(Consumers are natural persons who enter into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods;
or, in the case of multiple goods ordered in one order and delivered separately, from the day on which you acquire possession of the last good;
or, in the case of goods delivered regularly over a defined period of time, from the day on which you acquire possession of the first good.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., by email or letter).
Please contact:
Bykopf
Im Gotthelf 23, 189-055
65795 Hattersheim am Main
Germany
Email: Retouren@bykopf.de
Phone: +49 69247455266
You may use the model withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of standard delivery (excluding any additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).
Reimbursement will be made without undue delay and at the latest within 14 days from the day on which we are informed about your decision to withdraw.
We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise.
In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract.
The deadline is met if you send back the goods before the period of 14 days has expired.
The customer bears the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to contracts:
for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery;
for goods that have been inseparably mixed with other items after delivery due to their nature.
(If you wish to withdraw from the contract, please complete and return this form.)
— To: Bykopf , [Im Gotthelf 23, 189-055, 65795 Hattersheim am Main, Germany], Email: Retouren@bykopf.de
— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods:
— Ordered on () / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.